Order, track, deliver: A look at Luck Stone’s JobSight app

Emmons believes the pandemic drove and accelerated the industry’s adoption of new tech. While that adoption was met with ambivalence from some customers, JobSight’s benefits became apparent to customers immediately, according to Chenault.

“Some customers were hesitant in using digital tickets, but in keeping our associates and our customers safe, many customers were forced to go down this path due to COVID,” Chenault says. “Once they experienced our digital experience, many customers saw how effective and efficient the digital tickets were. COVID has really helped elevate the confidence of our customers [in this technology], and now they really understand the value of not chasing tickets in pickup trucks while getting access to a lot of information at hand and having the trust that the product was delivered to the right place.”

Challenges & opportunities

While the end result is a digital platform that enhances customer experience and efficiencies, the process of developing something like JobSight presents its fair share of challenges.

“About 10 years ago in IT (information technology), we set some principles for how we wanted to move forward from a strategic standpoint,” Emmons says. “One of those [principles], we called it Cloud First. Fortunately, we’ve really moved all of our core enterprise systems to the cloud over the last five years or so, and we just completed our last one this past May. What that allows us to do is we’re much more easily able to integrate with our systems and across our systems to make a platform like JobSight be more successful.”

Aside from tech challenges, finding labor continues to be a challenge for the aggregate industry as a whole.

“Like a lot of companies out there, one of the biggest challenges we face is just being able to find talent,” Emmons says. “We have an extremely talented team, and honestly I believe it’s the only reason we’ve been able to do what we have done.”

With a talented team and a focus on improving customer experience, Emmons says JobSight has plenty of room to grow moving forward.

“As far as potential down the road, there [is] tons of potential,” Emmons says. “JobSight is really just the beginning. It is unleashing this end-to-end digital platform really for new innovations to be created and to thrive. It’s going to continue to make us the easiest and the simplest to do business with in this industry.”

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