Why hands-on training is uniquely effective
The McLanahan 2019 Dealer Academy followed a unique format, encompassing traditional education and hands-on training.
The two-day event, which took place Jan. 22-23 in Nashville, Tennessee, drew about 60 McLanahan Corp. dealer representatives. The first day offered cut-and-dry, classroom-style education, as McLanahan employees delivered presentations on the company’s various equipment, including cyclones, separators, thickeners and presses.
The second day featured hands-on training. Attendees split into teams to solve issues based on real-life scenarios. The first scenario involved addressing out-of-spec material production and water recovery; the second required teams to draft a process-flow diagram of a plant to produce C-33 concrete sand; and the third focused on solving a wastewater issue that required drawing up possible flowsheets and stages of implementation.
Each team included attendees with different experience levels from different companies.
“What we like about doing this is you get the inexperienced people who get to see how the experienced people do it and participate in the activity,” says Mark Krause, managing director of North America at McLanahan.
Once teams completed their activities, a representative from each presented solutions to the entire group.
“This way you get people up and they’re actually doing things and they’re participating a lot more than just listening to presentations,” Krause says. “They’re, in many ways, leading their own class.”
A refresher
An important takeaway from the Day 2 activity is that problems can be solved through various processes.
The hands-on aspect of the activity heightened attendees’ equipment knowledge and gave some the confidence to make important decisions. The activity also gave attendees experience working as a team with new people.
Not only did the hand-on training educate those with less experience, but it served as a refresher course for veteran employees.
Some attendees admitted they had forgotten some of the things they learned at the previous year’s Dealer Academy, so the activity was a good way to help them remember processes.
In all, the hands-on activity gave attendees the chance to both experience and solve potential real-life problems, as well as meet new people and make self-assured decisions.
“We’re looking for them to network, experience how things go, see how the program goes,” Krause says. “[We don’t want them to] feel threatened by what it takes to size something or what questions to ask, and to have a little fun with it.”