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Vulcan unveils online customer service platform

By |  January 19, 2016

Vulcan Materials Co. launched a Web-based customer service center that allows customers to view tickets, track orders and pay bills online.

The new platform can be accessed at www.myvulcan.com.

“We work hard every day to provide quality products and services that consistently meet or exceed our customers’ expectations,” says Tom Hill, Vulcan chairman and CEO. “MyVulcan was developed by a team of sales, IT and marketing leaders from across the organization to enhance the Vulcan experience, helping customers save time and money.”

According to the company, MyVulcan includes an easy-to-use search function and online payment features that make work easier for customers in the field and office.

“We’re responding to the evolving needs of our customers by putting the power of Vulcan into the hands of our customers,” says Dean Sunas, vice president and general manager. “MyVulcan is a platform that provides new, direct access to account information to our customers and underscores our commitment to innovation and growth.”

Customers can view, print and download tickets and orders in full detail, the company says. Customers can also access ordered and shipped quantities for timely information and conveniently search invoices, pay online and receive email notifications.


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