Ultimate Uptime from John Deere

By |  March 6, 2014

The new Ultimate Uptime customer support solution from John Deere is designed to improve customers’ profitability by maximizing productivity and uptime while lowering operating costs.

John Deere“When we ask customers what they want from us, we hear one answer more than any other: uptime,” said Mark Germain, director, customer and product support, John Deere Construction & Forestry. “Downtime hinders their productivity and reduces their profitability. So we created Ultimate Uptime to keep their fleet running and their productivity high.”The Ultimate Uptime Base Package, included with almost all John Deere machines, includes pre-delivery set-up and follow-up inspections, along with three years of John Deere WorkSight’s uptime optimization benefits. The defining component of Ultimate Uptime, John Deere WorkSight includes:

 

• JDLink Ultimate telematics, which alerts customers and dealers of hours, location, geofencing, diagnostic trouble codes and maintenance tracking.

• Machine health prognostics analyzes data from JDLink, fluid analysis and machine inspections, then e-mails the dealer and customer with recommended solutions to avoid downtime.

• Remote diagnostics and programming enables dealers to read and reset diagnostic trouble codes, record machine performance data and update software without a technician visit to the jobsite. When service visits are required, technicians can often arrive with the right parts in hand to make the repair.

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About the Author:

Darren Constantino is an editor of Pit & Quarry magazine. He can be reached at dconstantino@northcoastmedia.net.

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