Program streamlines warranty transactions

The Association of Equipment Manufacturers (AEM) and M-ize Inc., a provider of customer engagement solutions, launched Equip Connect, a program to help AEM member companies manage the warranty, support and service needs of their distributors, dealers and customers.

“Currently, each dealership that carries equipment from multiple manufacturers must learn each manufacturer’s interface for submitting warranty claims,” says John Somers, AEM’s director of product management for construction, mining and utility. “AEM selected M-ize as our software partner to provide a common interface that will drive greater efficiency at the dealer level.”

Equip Connect provides a shared hub for manufacturers, distributors, dealers and customers to exchange transaction information such as product registrations, warranty claims, returns, pre-approvals, payments and supporting data.

AEM’s Short-Line Leadership Group initiated the program and has been the association’s liaison, AEM says, but the Equip Connect program is open to all AEM manufacturers.

“Dealers and customers will now have an easier way to do business with AEM members,” says Ashok Kartham, M-ize CEO. “M-ize is excited to partner with AEM on a program that allows channel partners to use a single warranty system with multiple brands.”