New service mixes GPS, telematics and support services

By |  June 7, 2018

Command Alkon‘s new TrackIt turnkey service is designed to replace hardware failures or repair warranty issues at no charge to customers while eliminating upfront costs.

The service offers new ruggedized tablet options with replaceable batteries and new, fully functional and reliable engine interface devices.

“We’ve bundled together all the hardware, technology, engine connectivity devices and installation into a single predictable monthly package,” says Monty Newport, senior vice president of sales and customer success. “We’re delighted to be able to help our customers avoid the risk and the large, upfront capital expenditure associated with hardware procurement, installation and functionality.”

The new service mixes GPS and telematics technology with software and maintenance and support services in one monthly subscription, including a device to gather information from the engine. The combination of an engine data connection (EDC) device with the software will allow fleet owners and operators to easily capture and transfer the engine diagnostic data from their trucks, Command Alkon says.

According to Command Alkon, users can analyze fuel use and driver performance, monitor vehicle health and identify causes of nonproductive time. Electronic timesheets make it easy to review, edit, approve and pay, the company adds.

Two hardware options are available with TrackIt, including the Samsung Galaxy Tab Active II and the Panasonic Tough Tab B2.

“TrackIt turnkey service was developed in response to customer requests, and reflects Command Alkon’s commitment to deliver A-plus customer experiences,” Newport says. “Our TrackIt engineers have been working hard to find the most dependable hardware that we can provide for the TrackIt platform in our customers’ trucks.”

The combination of the EDC device with the software will allow fleet owners and operators to easily capture and transfer the engine diagnostic data from their trucks, Command Alkon adds.

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