Liugong, Cummins launch dealer certification program

By |  April 11, 2012

LiuGong Construction Machinery announced a new, strategic alliance with Cummins, a long-term partner and supplier of engines for LiuGong products. The new alliance provides LiuGong dealers with the opportunity to become certified and authorized Cummins Service Providers. The goal for both LiuGong and Cummins through this partnership is to provide their joint customer base with enhanced customer service and support.

According to Dan Collins, deputy general manager for Global After Sales Support for LiuGong, “This partnership was put into place to ensure that both LiuGong and Cummins have the after the sale structure in place to provide outstanding customer service and deliver maximum uptime to our customers. By creating camaraderie between the local Cummins distributor, who originally certifies the LiuGong dealer and recertifies them annually, we’re able to streamline repairs to ensure that our customers’ equipment operates with as little downtime as possible.”

There are three levels of certification currently available to LiuGong dealers: Maintenance Dealer, Repair Dealer and Full Service Dealer.

About the Author:

Darren Constantino is an editor of Pit & Quarry magazine. He can be reached at dconstantino@northcoastmedia.net.

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