Doosan debuts telematics monitoring service

Smart X-Care is supported by a new machine monitoring center located at the Doosan Infracore North America headquarters in Suwanee, Georgia. Photo: Doosan

Doosan Infracore North America launched a subscription-based telematics monitoring service that’s supported by a new machine-monitoring center at the company’s headquarters in Suwanee, Georgia.

The monitoring system is called Smart X-Care.

“Doosan is excited to bring this new telematics service to our customers,” says Todd Roecker, vice president of growth initiatives at Doosan. “With Smart X-Care, our customers can rely on Doosan employees to function as fleet managers and partner with customers and their dealers to protect their equipment investment.”

Using a machine’s DoosanConnect telematics data, Doosan says its employees will monitor subscriber machines via the monitoring center. They will look for critical machine fault codes, upcoming and overdue service and warranty expirations.

When a machine alert is triggered, the telematics system simultaneously sends two messages via email – one to the equipment owner and one to the dealer. Push notifications are sent, as well.

The message sent to equipment owners lets them know the dealer was notified. It also include immediate actions that must be taken to prevent machine damage, such as shutting down the machine until the issue can be corrected.

In addition, Doosan will send Smart X-Care subscribers a machine utilization report using telematics data to provide customers with operation figures such as machine utilization and fuel consumption. The report will make recommendations to improve fuel efficiency and reduce machine wear. It will also summarize upcoming maintenance needs.

According to Doosan, Smart X-Care is currently only available for newly purchased Doosan construction equipment. After the purchase of a new machine, customers will receive a free six-month subscription.

“Existing Doosan equipment customers can continue using their DoosanConnect telematics information for no charge through the smartphone app or by accessing the system on a web browser,” Roecker says. “We encourage our customers to take advantage of the data and partner with their dealers to make strategic fleet management decisions that will enhance the machine performance and improve owner profitability.”