Command Alkon launches customer portal at ConExpo

Command Alkon chief product officer Ranjeev Teelock delivered a presentation on the company’s customer portal solution at ConExpo-Con/Agg. Photo: P&Q Staff

Command Alkon debuted a customer portal solution earlier this month at ConExpo-Con/Agg, describing how it can elevate the customer experience by streamlining order management and providing visibility on delivery statuses.

“Customer portal enables your customers to create, manage and track their orders 24 hours a day while dramatically reducing unnecessary phone calls,” says Ranjeev Teelock, chief product officer at Command Alkon. “Customers gain real-time visibility into their orders and deliveries through a cloud-based mobile application, helping you to help your customers.”

Users can place orders directly to dispatch from a phone or tablet and gain insights about when a truck leaves the plant and its whereabouts throughout the delivery process, according to Command Alkon. The company says the feature can improve planning and utilization while reducing customer friction.

Also, Command Alkon says customer experience is elevated through instant, reliable data sharing and transparency. Phone calls and two-way online messaging volume are dramatically reduced, the company adds.

“In an industry where time is precious, nothing can be more frustrating than having no visibility into your deliveries,” says Deepa Vangimalla, senior product owner at Command Alkon. “Constantly having to pick up the phone to ask about concrete pours or whether or not materials are on the way can be a hassle. Customer portal empowers materials suppliers and their customers with knowledge of what is going on so that they can adapt proactively to the dynamics of the day.”

Soon, the company says users will have the ability to expedite payment collection with integrated invoicing, reconciliation and credit card processing.

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