ABB launches support app

Mobile Connect enables ABB drives partners to commission and troubleshoot local drives remotely. Photo: ABB

ABB launched Ability Mobile Connect for drives, a cloud-based software service accessible through the ABB Drivetune mobile app.

Mobile Connect enables ABB drives partners to commission and troubleshoot local drives remotely. According to ABB, Mobile Connect features live chat and end user-controlled access that can be used to pull backup files, change parameters, capture site and installation images, and send voice and text messages.

The company says Mobile Connect minimizes downtime, delivering efficient and effective support by giving ABB partners instant access to all the data necessary to provide quick and convenient resolutions for online end-user issues, both remotely and on-site.