Mack opens uptime center to enhance customer support

Mack Trucks opened a new uptime center in Greensboro, N.C., to enhance customer support. The 123,000 sq. ft. facility “co-locates personnel from every customer support function and connects them to Mack customers and dealers with the latest telematics, communications and case management tools,” says the company.

Mack “uptime solutions” offered through this new facility include Mack OneCall agents, Mack ASIST, Mack GuardDog Connect, dealer support and parts ordering.

“The Uptime Center facilitates the balanced mix of technology, live expert support and proactive communication we need to quickly deliver solutions that directly impact customers’ bottom lines,” says Stephen Roy, president of Mack Trucks North American Sales and Marketing. “It’s yet another signal to our customers that Mack’s got their backs.”